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OV Technology Services Private Limited

HQ : 45, R.F.C. Colony, Hanuman Nagar Extension, Krishna Nagar, Vaishali Nagar Jaipur(Rajasthan)

OV Technology - Escalation Matrix

#	Process	Details	Metrics	Contact Info	1st Level	2nd Level	3nd Level
1	Limit Management	Spice Money	Within 2 hrs / Priority customers: 1/2 hour Sign-on limit : Within 48 hours after code activation if full amount is received Pending entries: Should be cleared by end of week	Name Contact No. E-Mail Id	Naveen Kumar Tailor +91 95498 93441 ops@ovtechnology.in	Navaneet Kaushik +91 95498 93442 ops@ovtechnology.in	Office Help Desk +91 141 492 0777 contact@ovtechnology.in
2	New Retailer Spice Money	Data base Management & Code approvals	WM: Within 48 hrs, Central-Ops: Within 48 hrs Pending cases: 7 days	Name Contact No. E-Mail Id	Naveen Kumar Tailor +91 95498 93441 ops@ovtechnology.in	Navaneet Kaushik +91 95498 93442 ops@ovtechnology.in	Office Help Desk +91 141 492 0777 contact@ovtechnology.in
3	New Emitra	Data base Management & Code approvals	WM: Within 48 hrs, Central-Ops: Within 48 hrs Pending cases: 7 days	Name Contact No. E-Mail Id	Rakesh Kumawat +91 95498 93429 contact@ovtechnology.in	Lokendra Singh +91 95498 93425 contact@ovtechnology.in	Office Help Desk +91 141 492 0777 contact@ovtechnology.in
4	RKCL	New Center / Complaint	WM: Within 48 hrs, Central-Ops: Within 48 hrs Pending cases: 7 days	Name Contact No. E-Mail Id	Pooja Khatri +91 95498 93436 rkcl@ovtechnology.in	Navaneet Kaushik +91 95498 93442 ops@ovtechnology.in	Office Help Desk +91 141 492 0777 contact@ovtechnology.in
5	DDU-GKY	Complaint	WM: Within 48 hrs, Central-Ops: Within 48 hrs Pending cases: 7 days	Name Contact No. E-Mail Id	Pooja Khatri +91 95498 93436 rkcl@ovtechnology.in	Navaneet Kaushik +91 95498 93442 ops@ovtechnology.in	Vikas Tailor +91 77408 99596 vikas.tailor@ovtechnology.org
6	Tata Indicash ATM	New Site / Complaint	WM: Within 48 hrs, Central-Ops: Within 48 hrs Pending cases: 7 days	Name Contact No. E-Mail Id	Pooja Khatri +91 95498 93436 rkcl@ovtechnology.in	Navaneet Kaushik +91 95498 93442 ops@ovtechnology.in	Vikas Tailor +91 77408 99596 vikas.tailor@ovtechnology.org

OV Technology - District Cordinator Details

#	District	Name	Contact Info	1st Level	2nd Level	3nd Level	4nd Level
1	AJMER	Suresh	Name Contact No. E-Mail Id	Suresh Chauhan +91 95498 93426 suresh.chouhan@ovtechnology.in	Lokendra Singh +91 95498 93425 contact@ovtechnology.in	Virendra Singh +91 97724 06444 contact@ovtechnology.in	Rakesh Kumawat +91 95498 93429 contact@ovtechnology.in
2	BIKANER	Narendra	Name Contact No. E-Mail Id	Narendra singh bhati +91 7014310546 narendra.singh@ovtechnology.in	Lokendra Singh +91 95498 93425 contact@ovtechnology.in	Virendra Singh +91 97724 06444 contact@ovtechnology.in	Rakesh Kumawat +91 95498 93429 contact@ovtechnology.in
3	CHURU	Virendra	Name Contact No. E-Mail Id	Lokendra Singh +91 95498 93425 contact@ovtechnology.in	Virendra Singh +91 97724 06444 contact@ovtechnology.in	Rakesh Kumawat +91 95498 93429 contact@ovtechnology.in	Avinash Singh Chauhan +91 97724 64444 avinash.singh@ovtechnology.in
4	HANUMANGARH	Gurdeep	Name Contact No. E-Mail Id	Gurdeep Singh +91 99820 08511 gurdeepsinghsgnr@gmail.com	Lokendra Singh +91 95498 93425 contact@ovtechnology.in	Virendra Singh +91 97724 06444 contact@ovtechnology.in	Rakesh Kumawat +91 95498 93429 contact@ovtechnology.in
5	JAIPUR	Dinesh Kumar	Name Contact No. E-Mail Id	Dinesh Kumar verma +91 78499 06635 dinesh.kumar@ovtechnology.in	Lokendra Singh +91 95498 93425 contact@ovtechnology.in	Virendra Singh +91 97724 06444 contact@ovtechnology.in	Rakesh Kumawat +91 95498 93429 contact@ovtechnology.in
6	JHUNJHUNU	Prem Prakash	Name Contact No. E-Mail Id	Prem Prakash +91 9950418302 prem.prakash@ovtechnology.in	Lokendra Singh +91 95498 93425 contact@ovtechnology.in	Virendra Singh +91 97724 06444 contact@ovtechnology.in	Rakesh Kumawat +91 95498 93429 contact@ovtechnology.in
7	NAGAUR	Surendra	Name Contact No. E-Mail Id	Surendra Pareek +91 96361 81442 surendarpareek3@gmail.com	Lokendra Singh +91 95498 93425 contact@ovtechnology.in	Virendra Singh +91 97724 06444 contact@ovtechnology.in	Rakesh Kumawat +91 95498 93429 contact@ovtechnology.in
8	SIKAR	Gopal Sharma	Name Contact No. E-Mail Id	Gopal sharma +91 95498 93442 gopal.sharma@ovtechnology.in	Lokendra Singh +91 95498 93425 contact@ovtechnology.in	Virendra Singh +91 97724 06444 contact@ovtechnology.in	Rakesh Kumawat +91 95498 93429 contact@ovtechnology.in
9	SRI GANGANAGAR	Lakhwinder	Name Contact No. E-Mail Id	Lakhwinder Singh +91 98285 67652 lakhwinder.singh@ovtechnology.in	Lokendra Singh +91 95498 93425 contact@ovtechnology.in	Virendra Singh +91 97724 06444 contact@ovtechnology.in	Rakesh Kumawat +91 95498 93429 contact@ovtechnology.in
10	UDAIPUR	Tej Bhatt	Name Contact No. E-Mail Id	Tej Shankar Bhatt +91 70140 80721 tez.shankar@ovtechnology.in	Yasin Mansuri +91 96602 95910 contact@ovtechnology.in	Lokendra Singh +91 95498 93425 contact@ovtechnology.in	Virendra Singh +91 97724 06444 contact@ovtechnology.in

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